CX Shift - Marketing, Web/app design, Startup, Entrepreneurship

Digital Platform

We don’t only design an amazing platform, but also we create an integrated digital front of your business

Web and Digital Platform Design

In this digital era, every business, despite its nature and type, must have an online arm to guarantee its presence and sustainability. Small, medium and large businesses alike, must keep an online presence, either partially or entirely, to promote, market and/or sell their goods/services. Even if the business doesn’t directly sell online services, the company's website still should resemble the physical office of the business. It should offer all needed information and services to serve customers as if they were visiting the corporate office, premise, or shop. Thus, the website must entail live chat options, services request forms, quotation request forms, services payment, and services status information.


In our web and digital platform design, we take into consideration these aspects

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Overall Customer Experience

360 overview of customer experience. Value propositions for internal customers (employees) and external customers (consumers). The whole project.

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Marketing & Branding

The brand story, call to action, lead generation, increasing the conversion rate of sales, increasing the acquisition and retention rate and SEO optimization.

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UX and UI Design

Well studied, modern, beautiful, simple, easy, elegant, trustworthy, compelling and persuasive design.


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Systems, programs, platforms, and applications with exceptional features and ideas


Web and Digital Platform Design

The world of applications and digital programs on different devices is the future. We specialize in intelligent development, exceptional innovation and modern solutions

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Software, programs and digital applications and system that work on electronic devices, such as, computers, digital devices, and electronic machines. Phone apps can be integrated too.

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Digital Systems

Internal and external framework portals, systems, and applications for organizations. It can be a web based application, computer software, and phone app, with some integration with other software and SaaS, such as Microsoft SharePoint and Oracle.

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Web Applications

Online web applications that, such as the system as a service "SaaS", and social media platforms. Phone apps can be integrated too.


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We offer solutions and ideas to create and develop your e-services


Digital Services

Whatever the nature of your business, depending on a digital platform by itself is not enough. Today, a large part of the work of any business has become digital. We offer solutions that help you to provide some of your services digitally, which shorten the time and make it easier for your customers to view and request services. In addition, other solutions, such as, facilitating and organizing orders management, processes, customers, sales and internal management, and these are some of them

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Sales Management

The sales and CRM system is linked to the platform so that each service request is received on the digital system and storage. Each order is automatically assigned to the designated sales representative and you can set some tasks to be executed automatically. The system have other many features, such as, staff management, analysis, reporting and sales monitoring, and employee performance. In addition to marketing tools, customer service and customer relationship management.

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Customers Service

An integrated digital system that works as a customer service and support center that enables your employees to receive inquiries via live chat, phone and email with a ticketing number system to follow up with the provided service to customer. As well as an information center that helps customers find answers to their inquiries and frequent questions. The system is so intelligent that it converts all inquiries to knowledge base for customers and customer service representative.

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We can integrate other many programs to provide e-services to your customers that would reduce the time taken to implement a service. In addition to other several programs that manages projects, operations, employees, accounting and other administrative matters.



We have partnered with the best companies that offer services and solutions that contribute to the success of your platform and your entire business

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Our designs are well studied, modern, elegant, creative, amazing, optimized for high conversion rate


Methodology and stages of our unique design process

We care about the details. The stages of designing a digital platform are unique and deliberate in order to create a creative and innovative platform that reflects the image of your project positively and strengthens your brand and raises your revenue.

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1. Exploration

At this stage, we go through the business and its model, brand story, identity, values, market and target segment to be studied and understood. The business’s life cycle customer's life cycle, customer journey map, and customer behavior will be studied and understood. We study the overall customer experience, user experience, user mobility and behavior (both online and on the ground) including business needs (internal customers, employees), customer needs and 360 overview of the customer experience.

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2. Design

We develop the overall design strategy of the project and begin designing the user experience, content and user interface design. There will be a weekly conference call to follow up with the work progress, which will be done through several platforms dedicated to project management and communication to be updated and deliver the requirements and follow-up and all the way to launching the platform. You can view the progress of the work and the new design of the platform.

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3. Launch

The duration of the project completion varies depending on the project size and requirements. The digital platform will be tested before and after programming (usability test). We launch the app on Apple Store and Google Play if a phone app is included. After the launch, there will be following up and support for two months to ensure that the platform works properly and ensure that the user experience is positive, streamlined and excellent. Maintenance and development are available after the launch if needed.

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We are a winning award company and have other many achievements

You are in good hands of creative and professional team!





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What they said about us…

We care about contributing to the success and satisfaction of our clients .. The success of our clients is our greatest achievement .. These are some of their reviews about us


Some of our clients

We are pleased to contribute to the success of our clients around the world


We offer you everything you need for your the success of your digital platform and your entire business!

The form of requesting the details and a quote of the digital platform design

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